Speech technology has made significant progress, but it still struggles in several critical areas that affect user experience. This article examines six key limitations where current systems fall short, drawing on insights from industry experts who work directly with these technologies. Understanding these gaps is essential for anyone looking to implement or improve speech-based solutions.
Customer interactions contain valuable signals that often go unnoticed without the right tools to capture them. Speech technology now makes it possible to extract actionable insights from conversations, revealing friction points and opportunities to improve the customer experience. This article draws on expert perspectives to explore eight practical ways these tools can transform how businesses understand and respond to their customers.
Voice search can reach the right people at the right moment. This article breaks down 10 proven campaigns across key audiences, with insights from experts in the field on what actually worked. Get clear takeaways to apply to parents, gym-goers, commuters, older adults, first-time buyers, and more.
Bilingual skills can transform difficult situations into moments of connection, understanding, and real-world impact. From calming anxious travelers to preserving jobs and building trust across cultural divides, speaking multiple languages opens doors that might otherwise remain closed. This article shares seven stories from experts in the field who used their language abilities to make a meaningful difference in people's lives.
Language shapes who holds power and who gets left behind in every conversation, meeting, and policy decision. This article examines how words influence inclusion, trust, and access through insights from leading experts in linguistics and organizational communication. From questioning techniques to the politics of jargon, these perspectives reveal how seemingly small language choices create or dismantle barriers.
Speech technology has transformed how businesses interact with customers, but confusion about implementation costs holds many organizations back. This article breaks down common myths and presents the real financial picture, drawing on insights from industry experts. Understanding these realities helps companies make informed decisions about adopting speech solutions that fit their budget and needs.
Language experts reveal how nine common terms—from "hacker" to "literally"—have dramatically changed in meaning throughout history. This exploration of linguistic evolution examines how words like "awful" and "viral" have completely reversed or expanded their definitions over time. The transformation of these everyday expressions reflects broader cultural shifts, technological advancements, and the dynamic nature of communication.
